/* 呼叫中心 AI 客服原型 · 页面补充（Token 仍走 ui-base） */
.pro-form--stack {
  display: block;
  width: 100%;
}
.pro-form--stack .form-item {
  display: grid;
  grid-template-columns: 148px minmax(0, 360px);
  gap: 8px 16px;
  align-items: start;
  margin-bottom: 12px;
}
.pro-form--stack .form-item.is-full {
  grid-template-columns: 148px minmax(0, 560px);
}
.pro-form--stack .form-item__label {
  text-align: right;
  padding-top: 6px;
  margin-bottom: 0;
}
.form-section__title {
  font-size: 12px;
  font-weight: 600;
  color: var(--ui-text-title);
  border-left: 3px solid var(--ui-primary);
  padding-left: 8px;
  margin: 4px 0 12px;
  line-height: 18px;
}

.qa-layout {
  display: grid;
  grid-template-columns: 320px minmax(0, 1fr);
  gap: 12px;
  align-items: start;
}
.qa-card {
  background: #fff;
  border: 1px solid var(--ui-border-card);
  border-radius: var(--ui-radius-card);
  padding: 16px;
}
.qa-card__title {
  font-size: 12px;
  font-weight: 600;
  margin-bottom: 12px;
}
.qa-kv {
  display: grid;
  grid-template-columns: 64px minmax(0, 1fr);
  gap: 8px 8px;
  margin-bottom: 8px;
  align-items: start;
}
.qa-kv span:last-child { overflow-wrap: break-word; }
.qa-kv__label { color: var(--ui-text-secondary); }
.qa-composer { display: flex; gap: 8px; margin-top: 12px; }
.qa-composer textarea { flex: 1; min-height: 72px; max-height: 120px; resize: vertical; }
.qa-answer {
  background: #f7faff;
  border: 1px solid #d6e6ff;
  border-radius: 6px;
  padding: 12px;
  margin-top: 12px;
}
.qa-answer.is-empty { background: #fafafa; border-color: var(--ui-border); color: var(--ui-text-muted); }
.qa-answer.is-risk { background: #fff7e8; border-color: #ffcf8b; }
.qa-source { margin-top: 8px; color: var(--ui-text-secondary); }
.qa-actions { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 12px; }
.qa-thread { min-height: 160px; }

.transcript {
  background: #fafafa;
  border: 1px solid var(--ui-border);
  border-radius: 6px;
  padding: 12px;
  max-height: 240px;
  overflow: auto;
}
.transcript p { margin: 0 0 8px; line-height: 18px; }
.transcript .role-agent { color: var(--ui-primary); }
.transcript .role-cust { color: var(--ui-text); }
.ai-flag { color: var(--ui-warning); font-weight: 400; margin-left: 6px; }
.low-conf input,
.low-conf select,
.low-conf textarea { background: #fff7e8; }

.hit-quote {
  background: #fafafa;
  border-left: 3px solid var(--ui-primary);
  padding: 8px 10px;
  margin: 8px 0;
  color: var(--ui-text-secondary);
}

.audio-bar {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 0;
  color: var(--ui-text-secondary);
}
.audio-bar__track {
  flex: 1;
  height: 6px;
  background: #eaeaea;
  border-radius: 3px;
  overflow: hidden;
}
.audio-bar__track > span {
  display: block;
  width: 36%;
  height: 100%;
  background: var(--ui-primary);
}